# Hotel go-live checklist for SmartPOS Hub

> Tick off every item before your hotel's first day on SmartPOS Hub - locations, rooms, rates, policies, deposits, staff, housekeeping and outlets.

Source: https://docs.smartposhub.com/business-types/hotel/checklist/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Work through this list the week before you switch to SmartPOS Hub. Each line links to the step that explains it.

## Business, locations and modules

- [ ] Currency, time zone, logo and tax rates are right ([Business settings](https://docs.smartposhub.com/start/business-settings/)).
- [ ] One location per outlet: front office, restaurant, spa, store ([step 1](https://docs.smartposhub.com/business-types/hotel/step-1-locations-and-modules/)).
- [ ] **Hotel Management (HMS)** is on in Settings › Business Settings › Modules; **Accounting & Bookkeeping** too if you keep books here.
- [ ] Hotel settings: booking prefix, check-in/out times, default tax, locations that run the hotel, booking rules, housekeeping and terms.

## Rooms and prices

- [ ] Floors in the right order ([step 2](https://docs.smartposhub.com/business-types/hotel/step-2-floors-room-types-and-rooms/)).
- [ ] Room types with base and weekend prices, capacity, amenities and photos.
- [ ] Every room added with the right type, floor and location.
- [ ] Seasonal rates with priorities, long-stay tiers and stay rules ([step 3](https://docs.smartposhub.com/business-types/hotel/step-3-rates-long-stay-and-extras/)).
- [ ] Extras and coupons.

## Policies and payments

- [ ] Policies & house rules saved; What guests see looks right ([step 4](https://docs.smartposhub.com/business-types/hotel/step-4-policies-and-deposits/)).
- [ ] Deposit required to confirm and, for online requests, Payment to confirm.
- [ ] Payment methods set up ([Payment methods](https://docs.smartposhub.com/selling/payment-methods/)).

## Bookings and staff

- [ ] All future bookings entered with deposits ([step 5](https://docs.smartposhub.com/business-types/hotel/step-5-take-bookings/)).
- [ ] Front desk, housekeeping and manager roles in User Management › Roles; one login per person ([Users and roles](https://docs.smartposhub.com/start/users-and-roles/)).
- [ ] Housekeepers have [SmartPOS Business from Google Play](https://play.google.com/store/apps/details?id=com.smartposhub.business) installed if they use phones.
- [ ] Test check-in, part payment and check-out done ([step 6](https://docs.smartposhub.com/business-types/hotel/step-6-check-in-check-out-and-payments/)).
- [ ] Housekeeping flow tested: Dirty → Cleaning → Available ([step 7](https://docs.smartposhub.com/business-types/hotel/step-7-room-board-and-housekeeping/)).
- [ ] Front desk screen opened on the wall screen, if you use one.

## Outlets and books (optional)

- [ ] Restaurant, spa and shop set up with their own modules ([step 8](https://docs.smartposhub.com/business-types/hotel/step-8-restaurant-spa-and-bookkeeping/)).
- [ ] Rule agreed for billing outlet charges to in-house guests.
- [ ] Accounting setup done; payment accounts linked ([Accounting & Bookkeeping](https://docs.smartposhub.com/modules/bookkeeping/)).

## First day

- [ ] Test bookings cancelled or deleted.
- [ ] Front-desk cash register opened with the starting cash.
- [ ] Closing routine agreed ([Daily operations](https://docs.smartposhub.com/business-types/hotel/daily-operations/)).

  - [Back to the hotel overview](https://docs.smartposhub.com/business-types/hotel/overview/)
  - [Troubleshooting](https://docs.smartposhub.com/help/troubleshooting/)

## Frequently asked questions

### What is the minimum I need before the first booking?

The Hotel module switched on, hotel settings saved, at least one room type with a price, the rooms, and a front-desk user. Policies, extras and outlets can follow.

### Should I enter existing future bookings?

Yes. Enter every confirmed future stay with its deposit before you go live, so the calendar and availability are right from day one.

### How do I train the front desk quickly?

Have each person create a booking, check a test guest in and out and take a part payment. Cancel the test bookings afterwards.

### Who do I contact if something doesn't work?

Check Troubleshooting first, then contact support through smartposhub.com/contact.