# Hotel daily operations in SmartPOS Hub

> The front desk's day in SmartPOS Hub - morning arrivals list, check-ins, housekeeping, payments due, check-outs and the evening close.

Source: https://docs.smartposhub.com/business-types/hotel/daily-operations/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

Once the setup is done, the hotel runs on a simple daily rhythm. This page lists what each role does and where in SmartPOS Hub they do it.

## Morning (front desk)

1. Open the cash register at the front desk with the starting cash ([Cash register and closing](https://docs.smartposhub.com/selling/cash-register-and-closing/)).
2. Open **Hotel (HMS) › Dashboard**: check **Arrivals today**, **Departures today**, overdue departures, **Available rooms** and the **Outstanding balance**.
3. Check **Settings › Booking payments** for stays waiting for a deposit and **Settings › Payment proofs** for bank-transfer receipts to approve.
4. Confirm pending bookings whose deposit has arrived.

![Hotel dashboard with arrivals, departures, in-house guests, occupancy tonight, available rooms, revenue this month and outstanding balance](https://docs.smartposhub.com/_astro/hotel-dashboard-arrivals.BkXpuYB2.png) (web app page: `/hms/dashboard`)

## Morning (housekeeping)

1. Open **Hotel (HMS) › Housekeeping** or the **Hotel** screen in the SmartPOS Business app.
2. Clean rooms marked **Leaving** and **Arriving** first, then the rest of the **Dirty** list.
3. Move each room through **Cleaning** to **Available** (or **Inspected**).

![Housekeeping board with counters and room tiles by floor](https://docs.smartposhub.com/_astro/hotel-housekeeping-board.BOeCPxc4.png) (web app page: `/hms/housekeeping`)

## During the day

- **Check-outs** before the check-out time: take the balance, check out, print the invoice ([step 6](https://docs.smartposhub.com/business-types/hotel/step-6-check-in-check-out-and-payments/)).
- **Check-ins** from the check-in time: ID, room, deposit.
- **Walk-ins and phone bookings** on **New booking**; **outlet charges** as credit sales to the guest ([step 8](https://docs.smartposhub.com/business-types/hotel/step-8-restaurant-spa-and-bookkeeping/)).
- **Room problems:** mark the room **Out of order** with an until date on the Room board.

## Evening close

1. Check out any remaining departures; mark guests who never came as **No-show**.
2. Review **Reports › Payments due** for in-house guests with large balances.
3. Close the front-desk cash register and print the **Z Report** (Reports › Z Report).
4. Restaurant, spa and shop close their own registers.

## Weekly and monthly

| When | What | Where |
|---|---|---|
| Weekly | Occupancy, ADR & RevPAR, revenue by source | Hotel (HMS) › Reports |
| Weekly | Cancellations & no-shows | Hotel (HMS) › Reports |
| Monthly | Profit and loss for the whole property | Reports › Profit / Loss Report |
| Monthly | Bank reconciliation and books | Accounting › Bank reconciliation |
| Each season | Seasonal rates and long-stay tiers | Hotel (HMS) › Rates & extras |

  - [Go-live checklist](https://docs.smartposhub.com/business-types/hotel/checklist/)
  - [Hotel module reference](https://docs.smartposhub.com/modules/hotel/)

## Frequently asked questions

### What should the front desk check first in the morning?

The Hotel dashboard - arrivals and departures today, overdue departures, available rooms and the outstanding balance - then the dirty rooms on the Housekeeping page.

### How do I see who still owes money?

Open Hotel (HMS) › Reports › Payments due. It lists every booking with a balance and groups it by age. The Bookings list can also be filtered by Payment Status Due or Partial.

### How do I close the day?

Check out today's departures, mark no-shows, close the front-desk cash register and print the Z Report. Restaurant and spa outlets close their own registers.

### Can managers follow the hotel from their phone?

Yes. The Hotel screen in the SmartPOS Business app shows occupancy tonight, guests in house, arrivals, departures and the room board.

### Which reports should I look at every week?

Occupancy, ADR & RevPAR and Revenue by source in Hotel reports, plus the Profit / Loss Report for the whole property.