# Salon & spa daily routine: open, book, close

> A day in a salon or spa on SmartPOS Hub, from opening the register and confirming requests to checkouts, no-shows, closing the register and weekly reports.

Source: https://docs.smartposhub.com/business-types/salon-and-spa/daily-operations/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

A short routine for a salon or spa front desk. Print it for your team or pin it next to the reception computer.

## Opening

1. The receptionist opens the **cash register** with the opening cash (it asks the first time they open the POS).
2. Open **Services › Overview**: check **Requests to confirm** and confirm or decline online bookings.
3. Check **Settings › Booking payments** for deposits waiting for payment and **Receipts to review**.
4. Look at **Staff today**: who is in, and who has gaps for walk-ins. Move appointments if a stylist called in sick.

![Day spa overview with appointments today, arrived clients, completed, requests to confirm, done today revenue, the next appointments and therapist load bars](https://docs.smartposhub.com/_astro/spa-services-overview.CEV61Qps.png) (web app page: `/services`)
*The Services overview is the receptionist's home screen.*

## During the day

- **Arrivals:** **Check in** from **Today's arrivals**, then **Start** when the service begins.
- **Walk-ins:** **New appointment** with source **Walk-in** for the stylist who is free.
- **Checkout:** always from the appointment's **Checkout** button; add retail products; use **Advance** for paid deposits.
- **Phone bookings:** **New appointment** with source **Phone**; use **Request payment** if you want a deposit.
- **Stylists:** follow their clients in **My day** in the SmartPOS Business app.

## Closing

1. Mark leftover appointments **Completed**, **No-show** or **Cancel booking**.
2. Each cashier closes their register: count cash, compare with the expected total and close. See [Cash register and closing](https://docs.smartposhub.com/selling/cash-register-and-closing/).
3. Glance at tomorrow on **Bookings** (Day view) and call clients with unconfirmed or unpaid bookings.

## Weekly and monthly

| When | Check | Where |
|---|---|---|
| Weekly | Commission per stylist | **Services › Reports** › Staff performance & commission |
| Weekly | No-shows and where bookings come from | **Services › Reports** |
| Weekly | Retail stock to reorder | **Reports › Stock Report** |
| Monthly | Best services and busiest hours | **Services › Reports** |
| Monthly | Profit | **Reports › Profit / Loss Report** |
| Monthly | Clients who owe money | **Reports › Supplier & Customer Report** |

  - [Reports overview](https://docs.smartposhub.com/reports/reports-overview/)
  - [Go-live checklist](https://docs.smartposhub.com/business-types/salon-and-spa/checklist/)

## Frequently asked questions

### What should the receptionist check first in the morning?

Open the cash register, then the Services overview: Requests to confirm, today's appointments and which stylists are booked. Confirm requests and check deposits waiting in Settings › Booking payments.

### How do I see today's takings?

Each cashier sees their register total when closing. Reports › Register Report shows every register, and the Home dashboard shows sales for today by branch.

### What do I do with appointments that did not happen?

Before closing, mark them No-show or Cancel booking. Leaving them as Confirmed makes the no-show rate and staff utilisation wrong.

### When should I pay commission?

Most salons pay weekly or monthly. Open Services › Reports for the period and use Staff performance & commission as the payout list.