# Shipping & delivery - couriers and your own riders

> Ship orders with Pakistani courier companies or your own riders: create shipments from sales, labels, tracking, dispatch board, COD reconciliation and rider settlement.

Source: https://docs.smartposhub.com/modules/shipping/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

The **Shipping & delivery** module ships your sales, website orders, Shopper app orders and restaurant deliveries - with courier companies or with your own riders. It adds shipments, labels, tracking, a dispatch board, cash-on-delivery reconciliation and rider settlements.

> **How to turn it on**
> 1. **Plan:** Shipping & delivery (the plan may set shipments per month)
> 2. **Switch:** Settings › Business Settings › Modules › Shipping & delivery (off by default); courier companies also need Integrations
> 3. **Permission:** Shipping: view, create, manage, rider (own deliveries only) - User Management › Roles
> - **Mobile app:** Riders and dispatchers use the SmartPOS Business app; external riders get a job link

**Caution:** 
The courier connectors are new and are checked against each courier's published documents. Test with sandbox or a few real parcels before switching your whole operation. The web screens could not be shown here because the module is off in the demo accounts.

## Set it up

1. Switch on **Shipping & delivery** (and **Integrations** for couriers) in **Settings › Business Settings › Modules**.
2. Connect your courier account in **Settings › Integrations › Couriers** and press **Test connection**.
3. Open **Shipping › Settings**: default courier, account, service and pickup code per location, default weight, cash on delivery = amount due, whether the sale status follows the shipment, the tracking page and customer notification templates.
4. For own riders, add **riders** (staff with the rider role, or external riders with name and phone) and **zones** (a fee by area or by distance, with free delivery over an amount).

## Daily work

- **Orders to ship** - sales waiting for a shipment; create them one by one or in bulk.
- **Shipments** - status tiles and filters; bulk print labels (100 × 150 mm), book, track or cancel.
- **Shipment page** - timeline, proof of delivery (photo, signature, recipient, cash), book / track / label / retry / cancel, assign a rider, send a rider job link.
- **Dispatch board** - own riders: unassigned, assigned, picked, out for delivery, delivered today, failed, with each rider's load and cash in hand.
- **COD** and **Settlements** - courier remittances (by hand or by importing the courier's payment report) and rider end-of-day cash.

![Dispatch screen in the Business app with riders and cash in hand, Unassigned, Assigned and Out for delivery tabs, and shipments with COD amounts and Assign buttons](https://docs.smartposhub.com/_astro/on-app-shipping-dispatch.CfdQlxQl.png)
*The dispatch board in the SmartPOS Business app.*

## Related pages

  - [Integrations](https://docs.smartposhub.com/modules/integrations/)
  - [Website orders](https://docs.smartposhub.com/online/website-orders/)
  - [Customer portal (riders)](https://docs.smartposhub.com/modules/portal/)
  - [Messaging](https://docs.smartposhub.com/modules/messaging/)

## Frequently asked questions

### Which couriers are supported?

TCS, Leopards, M&P, Pakistan Post (tracking only - enter the article number), Flaship, Kourify and Run Courier. You can also deliver with your own riders.

### Do I need a courier account?

For courier companies, yes - connect your own account in Settings › Integrations › Couriers. Own riders need no courier account.

### How do I create a shipment?

From a sale (Create shipment on the sale or in the sales list), from Shipping › Orders to ship (also in bulk), or blank. Choose a courier and service or an own rider.

### Can customers track their parcel?

Yes. Each shipment has a public tracking page, and customers can get SMS or e-mail updates when Messaging is on.

### How is cash on delivery handled?

The COD page shows what couriers collected, remitted and still owe, and what each rider has in hand. Riders settle at the end of the day; the payment is then added on the sale.

### Does the shipment update the sale?

Yes. Booked, picked, in transit, out for delivery, delivered, failed and returned update the sale's shipping status (unless you switch this off).