# Website module - run your online store

> Reference for the Website & online store module: what it includes, how to turn it on, its menu, permissions and limits. No page or theme editor.

Source: https://docs.smartposhub.com/modules/website/  
Last updated: 2026-10-30  
Product: SmartPOS Hub (https://smartposhub.com)

The **Website & online store** module is the back office for selling online with SmartPOS Hub. It runs the operations of a custom online store built on your live catalog - and it also powers [widgets](https://docs.smartposhub.com/online/widgets/), [order links](https://docs.smartposhub.com/online/order-links-and-qr/) and app orders. This page is the quick reference; the step-by-step guide is [Your online store](https://docs.smartposhub.com/online/online-store/).

> **How to turn it on**
> 1. **Plan:** Website & online store (Settings › Package Subscription shows whether your plan includes it)
> 2. **Switch:** Settings › Business Settings › Modules › Website & online store
> 3. **Permission:** The Website permissions in User Management › Roles (orders, settings, widgets, returns and refunds…)

**Operations, not a page editor:** 
SmartPOS Hub has no page or theme editor. Your store's pages and design live in the store's own code and are built for you (often with AI). The Website module manages everything that is data - orders, stock, prices, customers, reviews, payments, delivery and features.

## What is in the module

| Menu item | Purpose |
|---|---|
| **Overview** | Store status (Live / Maintenance / Offline), connection, KPIs, queues that need you, setup checklist |
| **Orders**, **Returns & refunds**, **Payment proofs**, **Prescriptions** | Handle orders end to end - see [Website orders](https://docs.smartposhub.com/online/website-orders/) |
| **Reviews**, **Questions** | Moderate reviews, reply in public, answer questions |
| **Forms & webhooks** | Form entries, webhooks (order created, order paid, form submitted, review, question, contact, cart abandoned / recovered) and their delivery log |
| **Insights**, **Searches** | Traffic, funnel, campaign (UTM) results, what customers search for |
| **Media library**, **Coupons** | Every image of your business; discount codes |
| **Widgets** | Copy-paste shop widgets - see [Widgets](https://docs.smartposhub.com/online/widgets/) |
| **Payments**, **Shipping** | Payment methods per store and order type; delivery zones and prices |
| **Store features**, **Store info**, **Settings & API** | Feature switches, a summary of what the store shows, checkout rules and the storefront connection |

![Website overview with the store Live and connected, orders, sales, visitors, attention queues and the store setup checklist](https://docs.smartposhub.com/_astro/on-website-overview.CsZZbPo4.png) (web app page: `/website`)

## Turn it on

1. Check that your plan includes **Website & online store** (**Settings › Package Subscription**).
2. Switch it on in **Settings › Business Settings › Modules**.
3. Give your team the Website permissions in **User Management › Roles**, or press **Create Web Manager role** on **Website › Overview**.
4. For a full custom store, [contact SmartPOS support](https://smartposhub.com/contact/). For ordering on an existing website, create a widget.

![Store features page with switches for stock levels, sold-out products, compare, wishlist, quick view and recently viewed](https://docs.smartposhub.com/_astro/on-website-store-features.Co-C7LvF.png) (web app page: `/website/shop-settings`)
*Website › Store features decides what the store does.*

## Limits

Your plan sets limits such as storage. The storefront connection uses its own key (shown on **Settings & API › API & developer** and on **Settings › API & AI**). Never share the store secret; rotate it only together with support or your developer.

## Related pages

  - [Your online store](https://docs.smartposhub.com/online/online-store/)
  - [Website orders](https://docs.smartposhub.com/online/website-orders/)
  - [Widgets](https://docs.smartposhub.com/online/widgets/)
  - [Payments for online orders](https://docs.smartposhub.com/online/payments-for-online-orders/)

## Frequently asked questions

### What does the Website module include?

The back office for an online store built on your SmartPOS Hub catalog: orders, returns, reviews, questions, prescriptions, payment proofs, forms and webhooks, insights, searches, media library, coupons, widgets, payments, shipping, store features, store info and settings with the storefront connection.

### Does it include a website builder?

No. There is no page, menu or theme editor. Your store is a custom-coded site built for you, usually edited with AI, that reads everything live from SmartPOS Hub.

### Can I use the module without a custom store?

Yes. Widgets, direct order links and table QR codes work without a store, and Shopper app orders also land in Website › Orders.

### Who can see the Website menu?

Staff whose role has the Website permissions. The Overview page can create a Web Manager role with all of them.

### How do I switch the online store off?

Set Site status to Offline on Website › Overview to close the store, or switch the module off in Settings › Business Settings › Modules. Your data is kept.

### Where are online orders recorded?

In Website › Orders and as normal sales in Sell › Sales, so stock, reports and accounting stay correct.