SmartPOS Hub FAQ - setup, selling, credit, stock and apps
This FAQ answers the questions shop owners, managers and cashiers ask most about SmartPOS Hub, grouped by topic: setup, selling, credit and part payments, stock, the mobile apps, selling online, and plans and billing. Each answer is short and links to the full guide. Something not working? See Troubleshooting.
What should I set up first?
Section titled “What should I set up first?”Follow this order: business settings → locations → import prebuilt lists (categories, brands, units, tax rates) → products from the Product Library or your own → opening stock → users and roles → a test sale. The go-live checklist walks you through it, and each business type has its own path under Setup by business type, for example the mart or restaurant guide.
How do I add a second shop or a warehouse?
Section titled “How do I add a second shop or a warehouse?”Open Settings › Business Locations and click Add. Every location has its own stock, can have its own prices and invoice numbers, and staff only see the locations you allow. See Add and manage multiple locations.
Do I have to type in all my products?
Section titled “Do I have to type in all my products?”No. The Product Library has ready-made catalogs (grocery, pharmacy, electronics and more) with names, barcodes and images that you import in bulk, then set your own prices. You can also import from Excel or CSV or add products one by one.
What is “Import prebuilt”?
Section titled “What is “Import prebuilt”?”A button on lists such as categories, brands, units, tax rates, roles and printers that adds a ready-made starter list for your trade in one go. You can edit everything afterwards. See Import prebuilt.
Why can’t I see a menu that a guide shows?
Section titled “Why can’t I see a menu that a guide shows?”The feature must be in your plan, switched on in Settings › Business Settings › Modules, and allowed for your role in User Management › Roles. See All modules and how to turn them on.
Selling
Section titled “Selling”POS V1 or POS V2: which should I use?
Section titled “POS V1 or POS V2: which should I use?”Both sell the same products and take the same payments. POS V2 is the newer full-screen layout with a product grid and shortcuts; POS V1 is the classic screen. Try Try POS V2 in the POS top bar. See POS V2 and how it compares.
Can a customer pay with cash and card on the same sale?
Section titled “Can a customer pay with cash and card on the same sale?”Yes. Press Multiple Pay and use Add Payment Row for each method. See Payment methods.
Can I save a sale and finish it later?
Section titled “Can I save a sale and finish it later?”Yes. Suspend parks a sale at the POS, a Draft keeps a sale you are still building (find it in Sell › List Drafts), and a Quotation gives the customer a price offer. See Quotations, drafts and orders.
How do I take a return?
Section titled “How do I take a return?”Find the sale in Sell › All sales and choose Actions › Sell Return (or use the sell return button in the POS top bar), pick the items, then settle it as a refund, store credit, gift card or exchange. See Returns and refunds.
How do I close the till at the end of the day?
Section titled “How do I close the till at the end of the day?”Close the cash register: count the cash, enter card and other totals and compare them with what the system expects. Then print the Z Report for the day and location. See Cash register and closing.
Credit and part payments
Section titled “Credit and part payments”Can a customer take goods now and pay later?
Section titled “Can a customer take goods now and pay later?”Yes. Pick the customer at the POS and press Credit Sale. The sale is saved as Due on their account. Walk-In Customer can’t buy on credit, so add the customer first. See Credit sales and part payments.
Can a customer pay 20 % now, 50 % later and the rest at the end?
Section titled “Can a customer pay 20 % now, 50 % later and the rest at the end?”Yes. Take the first part in Multiple Pay, then record each later amount with Add payment on the sale or on the customer page. The status moves from Partial to Paid with the last payment. The credit sales guide shows this exact example on every screen.
How do I stop a customer from owing too much?
Section titled “How do I stop a customer from owing too much?”Set a Credit Limit and Pay term on the customer. A sale that would take them above the limit is refused with a message showing the numbers. See Credit limits, pay terms and advances.
Where do I see everything a customer owes?
Section titled “Where do I see everything a customer owes?”On the customer page (Balance due card) and in the customer’s Ledger tab, which you can export to PDF and send. See Customer ledger. Grocery stores call this the khata: see Mart step 6: customer credit.
When does a purchase add stock?
Section titled “When does a purchase add stock?”Only when its Purchase Status is Received. Ordered and Pending purchases record the bill but don’t change stock. See Record a purchase.
How do I move stock between shops?
Section titled “How do I move stock between shops?”Create a stock transfer. Stock leaves the sending location and arrives at the receiving one when the transfer is Completed.
How do I record broken, expired or lost goods?
Section titled “How do I record broken, expired or lost goods?”With a stock adjustment. To check every shelf against the system, run a stock count with the SmartPOS Business app.
Can I track expiry dates, batches and IMEI numbers?
Section titled “Can I track expiry dates, batches and IMEI numbers?”Yes. See Expiry and batches for medicines and food, and IMEI, serial and lot numbers for phones and appliances.
Mobile apps
Section titled “Mobile apps”Which apps are there?
Section titled “Which apps are there?”- SmartPOS Business for you and your staff: sell, scan, take payments, manage stock and customers, chat with shoppers, work offline. Get it on Google Play.
- SmartPOS Shopper for your customers: join your store, order, Scan & Go, show their store card, see receipts and balances, chat with you. Get it on Google Play.
- SmartPOS Connect turns a shop phone into a caller-ID and SMS gateway. It isn’t on Google Play; contact support to get it.
Do staff need a different login for the app?
Section titled “Do staff need a different login for the app?”No. They sign in with the same username or e-mail and password as on the web. The owner first turns on the Mobile app module and chooses who can use it in Settings › Mobile app. See Install and sign in.
A phone was lost. How do I sign it out?
Section titled “A phone was lost. How do I sign it out?”Open Settings › Mobile app on the web, find it under the signed-in devices and sign it out. It stops working at once. See Devices and security.
Selling online
Section titled “Selling online”Can I have an online store?
Section titled “Can I have an online store?”Yes, with the Website module. Orders arrive in the same back office as your POS sales and use the same stock. See Sell online: the overview and Your online store.
I already have a website. Can I sell on it?
Section titled “I already have a website. Can I sell on it?”Yes. Create a shop widget, copy its code and paste it into your website. You can also share direct order links and QR codes.
How do customers find my store in the Shopper app?
Section titled “How do customers find my store in the Shopper app?”They scan your store QR poster, type your 6-character store code, open your join link, or find you in Find stores. See Put your store in the Shopper app.
Is there a chat widget for my website?
Section titled “Is there a chat widget for my website?”Customer chat runs in the SmartPOS Shopper app, and you answer from the web Inbox or the Business app. See Chat with customers.
Plans and billing
Section titled “Plans and billing”Where do I see my plan and what it includes?
Section titled “Where do I see my plan and what it includes?”Settings › Package Subscription shows your plan, its end date, usage against limits and every module with Included or not. See Subscription, plan limits and billing. Prices are on smartposhub.com/pricing.
What happens when my plan ends?
Section titled “What happens when my plan ends?”You can still sign in and see your lists and reports, and your data is kept, but selling, purchases and new records pause until you renew.
How do I redeem a lifetime-deal code?
Section titled “How do I redeem a lifetime-deal code?”Open Settings › Redeem code (or Lifetime-deal codes on the plan card), enter the code and click Redeem.
Related pages
Section titled “Related pages”Frequently asked questions
Is there a free trial?
Yes. The free trial starts when you create your account, with no card details. On app.smartposhub.com it lasts 14 days. The Subscription page shows the exact end date.
Does SmartPOS Hub work on an iPhone or iPad?
The web app works in Safari on iPhone and iPad. The SmartPOS Business and SmartPOS Shopper apps are for Android phones and tablets and install from Google Play.
Where do I install the mobile apps?
From Google Play only. Staff install SmartPOS Business and customers install SmartPOS Shopper. SmartPOS Connect, the shop-phone gateway, is not on Google Play; contact support to get it.
Can I keep selling when the internet goes down?
Yes, with the Offline POS module. Set up each counter device once while online. Sales are kept on the device and sync when the connection is back.
Does switching a module off delete my data?
No. It only hides the module's menus and screens. Your records stay and come back when you switch it on again.
Can each staff member have their own login?
Yes, and they should. Add them in User Management › Users, give each a role from User Management › Roles, and choose the locations they may work in.
Can I use SmartPOS Hub in more than one shop?
Yes. Add each shop or warehouse as a location in Settings › Business Locations. Stock, prices, invoice numbers and staff access are kept per location. Your plan sets how many locations you can have.
How do I get help that isn't in these docs?
Send a message through smartposhub.com/contact/ and choose Help with my account. The support team answers within four business hours in your market, in English, Urdu, Arabic or Spanish.