Reward points (customer loyalty)

Reward points reward customers for buying: they earn points on each sale and spend them as a discount later. You decide how fast points are earned, what they are worth and when they expire.

How to turn it on

1. 1Switch: Settings › Business Settings › Reward Point Settings › Enable Reward Point.
2. 2Permission: Admins change the settings; cashiers redeem points from the POS discount window.

Set up reward points

1. Go to Settings › Business Settings and open Reward Point Settings.
2. Switch on Enable Reward Point and set the Reward Point Display Name (for example Points).
3. Earning Points Settings:
   • Amount spend for unit point — how much a customer spends to earn 1 point (for example 100).
   • Minimum order total to earn reward — smaller orders earn nothing.
   • Maximum points per order — a cap per sale (blank = no cap).
4. Redeem Points Settings:
   • Redeem amount per unit point — what 1 point is worth (for example 1).
   • Minimum order total to redeem points, Minimum redeem point, Maximum redeem point per order.
   • Reward Point expiry period — in months or years (blank = never).
5. Press Update Settings.

/business/settings

Example

With Amount spend for unit point = 100 and Redeem amount per unit point = 1: a customer buys for 1,000 and earns 10 points. Next time they redeem 10 points for 10 off.

Redeem points at the POS

1. Pick the customer. Their available points are loaded.
2. Click the edit icon next to Discount (−).
3. In the discount window, enter the points in Redeemed. The window shows Available points and the Redeemed Amount.
4. Press Update and finish the sale as usual.

Note

Points are earned on final sales only, not on drafts or quotations. Redeeming points also works in Offline POS.

Where customers see points

• Customer portal — a reward points page when points are on (customer portal).
• Staff — the POS loads the customer’s available points when you pick them.

Customer groups

Prices and discounts