Scan & Go - customers scan their own items

Scan & Go lets customers scan products with the SmartPOS Shopper app while they shop, then show one code at the counter. The cashier loads the whole cart into the POS in one scan and takes payment. Queues get shorter and customers see prices (and member prices) as they shop.

How to turn it on

1. 1Plan: Shopper app & Scan & Go
2. 2Switch: Settings › Shopper app & Scan & Go › Show my store in the Shopper app + Scan & Go
3. 3Permission: Cashiers need permission to sell; approving waiting members at the counter needs permission to add customers

Mobile app: SmartPOS Shopper (customer); the web POS or SmartPOS Business (cashier)

How it works

1. The customer opens your store in the Shopper app, goes to Scan, and chooses Price check or Scan & Go.
2. They scan barcodes on products or shelf labels (or Type a code). Each scan shows the product, price and stock, with Add to cart.
3. At the counter they open the cart and show the QR code and Cart code (“Valid for 15:00”). Their screen brightness goes up so it scans easily.
4. The cashier loads the cart, checks what the POS flags, and takes payment like any sale.
5. The receipt appears in the customer’s app.

The customer scans, then shows the cart code at the counter.

Load a Scan & Go cart at the counter

1. Web POS: on the POS screen press Shopper cart. The Load a shopper cart box opens.
2. Scan the shopper’s QR code with your scanner, or type the code shown in their app, and press Load cart.
3. You see “Shopper cart loaded. Check the items and take payment.” The customer is filled in and the items are priced by the POS.
4. Watch for notes: Bag check, ID check (age-restricted items) or Weigh at counter.
5. Take payment and finish the sale as usual.

In the SmartPOS Business app, open a new sale and use the Scan & Go sheet: Scan the cart QR or type the Cart code and press Find.

Cashier side in the Business app, and the customer's My store card.

Note

My store card is different from the cart code: it only identifies the customer, so a normal counter sale goes on their account (and a lead becomes a customer). If the shopper also has items in the app cart, the cashier is told to ask for the cart code.

Set counter checks

In Settings › Shopper app & Scan & Go › Checks at the counter:

• Always check the first visits - how many Scan & Go visits per member are always checked.
• Random checks (%) - after that, this share of hand-offs is picked at random.
• Always check carts over - an estimated total; 0 = off.
• Block rooted or modified phones for Scan & Go - when off, such phones still work and you only see a warning.

And in Products: ID check needed for these categories / products and Weigh at the counter.

Tips and mistakes to avoid

• Put the store QR poster at the entrance so customers join before they start shopping.
• Make sure products have barcodes; items without one can still be found with Type a code.
• If the POS says “This cart has no items that can be sold here”, the items are not sold at this location or are hidden from the app.
• A cart code works once and for 15 minutes. If it expired, ask the customer to show a new one.

Related pages

Shopper app for your store

POS overview

Scanner in the Business app

Barcodes and labels