Pet store and grooming setup guide for SmartPOS Hub
This guide sets up a pet store with a grooming salon on SmartPOS Hub: dog and cat food in bags and cans, treats, toys, litter, aquarium and bird supplies, plus grooming appointments with groomers and commission. You import categories, set up food by bag size, can and case, add grooming services and appointments, sell memberships and run the store day to day.
Who this guide is for
Section titled “Who this guide is for”- Independent pet supply stores, one or several.
- Stores with a grooming salon or self-wash station.
- Aquarium, bird and small-animal specialists.
What you will set up
Section titled “What you will set up”- Stores and modules.
- Catalog: Product Library and prebuilt.
- Pet food by bag, can, case and weight.
- Grooming services and appointments.
- Memberships and loyalty.
- Sell in store and online.
- Daily operations and the go-live checklist.
The features a pet store uses
Section titled “The features a pet store uses”| Need | Feature | How to turn it on |
|---|---|---|
| Can and case | Sub-units | Settings › Business Settings › Product › Enable Sub Units |
| Food expiry and lots | Expiry, lot numbers | Enable Product Expiry (Product tab), Enable Lot number (Purchases tab) |
| Grooming | Services (with Bookings) | Settings › Business Settings › Modules › Industry modules › Services |
| Pet details on appointments | Order options & personalisation | Settings › Business Settings › Modules › Industry modules |
| Monthly memberships | Service products, Recurring invoices | Settings › Business Settings › Modules (Recurring invoices) |
| Loyalty | Reward points | Settings › Business Settings › Reward Point Settings |
| Online store and app | Website, Shopper app | Settings › Business Settings › Modules |
A module that is not in your plan shows as a greyed card Not in your plan with See plans.
Frequently asked questions
Is there a ready-made pet product list?
Partly. Products › Categories › Import prebuilt › Pet supplies gives you a full pet category tree (dog food, cat food, treats, litter, birds, fish, small animals and more). The Product Library's Mart catalog has a small Pet Care department you can import from.
Can I sell canned food by the can and by the case?
Yes. Make Can the main unit and add a sub-unit Case (24 cans). Sell or buy in either; stock is counted in cans.
Can I sell one dog food in 4 lb, 12 lb and 24 lb bags?
Yes. Make it a variable product with a Bag size option. Each size has its own barcode, price and stock.
Can I sell loose food or birdseed by weight?
Yes. Use a weight unit (lb or kg) with Allow decimal on, and type the weight as the quantity. A connected scale with barcode labels also works.
Can I book grooming appointments?
Yes, with the Services module. Add services like Bath & Brush or Full Groom per dog size, add your groomers with their hours and commission, and take appointments at the desk or online.
Can customers book grooming online?
Yes. Switch on online booking in Services › Settings and share the booking link. Customers in the SmartPOS Shopper app can book too.
Do you have memberships, like a monthly wash club?
There is no separate membership module for pet stores. Sell the membership as a service product each month, optionally as a recurring invoice, and give members a price group and reward points.
Can I record the pet's name, breed and coat condition?
Yes, with the Grooming appointment order option form (pet profile and grooming instructions). It can be saved on the customer for next time.
Does grooming need sales tax?
That depends on your country or state. Set a tax rate (or none) on the service products.
Can I run two stores?
Yes. Each store is a location with its own stock, groomers and appointments.