Pet store step 5: memberships, member prices and loyalty

Monthly clubs (unlimited self-wash, a full groom plus free nail trims) give you steady income and loyal customers. SmartPOS Hub has no separate membership module for pet stores, but the pieces you need are all there: service products, recurring invoices, price groups, customer groups and reward points.

1. Create the membership as a product

1. Products › Add Product: name it clearly, for example “Groom Club – Monthly Full Groom + Free Nail Trims”.
2. Unit Service, category Memberships, Manage Stock? off.
3. Set the monthly price and the tax rate for services (or none).
4. Describe what’s included in the description, so staff and customers can read it.
5. Save. Do the same for each plan (Wash Club, Groom Club…).

/products

Memberships are service products in their own category.

2. Bill it every month

Choose one of two ways:

Way	How	Good for
Sell it at the till each month	Add the membership product to the customer’s sale when they come in	Small clubs, cash and card payments
Recurring invoice	Turn on Recurring invoices in Settings › Business Settings › Modules. On Sell › Add Sale, tick Subscribe?, set the Recurring interval (monthly) and No. of Repetitions.	Clubs billed on account

Subscriptions appear in Sell › Subscriptions, and on the customer’s Subscriptions tab. A new invoice is created at each interval; collect payment with Add payment. See Add sale and invoices.

3. Member prices

1. Products › Selling Price Group: add a group such as Members.
2. Enter member prices on products (or set included services to 0 for members).
3. Contacts › Customer Groups: create a Members group and link it to the price group.
4. Put each member in the group. Their prices apply in the POS, online and in the SmartPOS Shopper app.

/selling-price-group

Price groups: rescue pricing, trade and members.

See Price groups and Customer groups.

4. Reward points for everyone

Turn on Enable Reward Point in Settings › Business Settings › Reward Point Settings and set how many points each purchase earns and what a point is worth. Customers redeem points at the till. See Reward points.

5. Gift cards

With Gift cards in your plan and switched on, sell cards in Sell › Gift cards for grooming gifts and accept them at the POS. See Gift cards and store credit.

Tip

Keep a list of active members: filter Sell › All sales by the membership product, or use the Members customer group. Check it monthly for members who didn’t renew.

Next: step 6: sell in store and online.

Customer groups

Reward points

Returns & gift cards module