Pet store step 4: grooming services and appointments

Grooming brings customers back every 4–8 weeks, and they buy food while they wait. The Services module runs the salon: a service menu per dog size, groomers with their own hours and commission, a shared calendar, online booking and checkout in the POS.

How to turn it on

1. 1Plan: Services must be in your plan (Settings › Package Subscription).
2. 2Switch: Settings › Business Settings › Modules › Industry modules › Services, then Update Settings.
3. 3Permission: Services permissions in User Management › Roles: manage all appointments, manage own appointments (staff), manage service menu, manage staff, hours and commission.

Mobile app: Groomers use My day in the SmartPOS Business app; customers book in the SmartPOS Shopper app.

Before you start

• Every groomer and bather has a user login (step 1).
• Your opening hours are set in Bookings › Settings.

1. Build the grooming menu

1. Open Services › Services and click Import prebuilt. Pick the Pet grooming menu and the services you offer, or click Add service.
2. For each service set Service name, Price, Duration (min), optional Prep before (min) and Clean-up after (min), a Colour and a Description shown online.
3. Make one service per dog size where time and price differ: Bath & Brush – Small / Medium / Large / Giant Dog, Full Groom per size, plus add-ons such as Nail Trim, De-Shedding Treatment, Teeth Brushing.
4. Leave Bookable online on for services customers may book themselves.

/services/catalogue

Each service is also a product without stock, so it sells in the POS and shows in sales reports.

2. Add groomers

1. Open Services › Staff and click Add staff member.
2. Pick the user, add a Job title (Lead Groomer, Bather), choose Same as the business opening hours or Own weekly hours, and add breaks and time off.
3. Tick the Services performed (a bather does baths and nails, not full grooms).
4. Set Commission as Percent of price or Fixed amount. Save.

/services/staff

Each groomer's services, hours, bookings this week and commission.

3. Pet details on every appointment (optional)

With Order options & personalisation on, import the Pet supplies forms in Products › Order options › Import prebuilt: Grooming appointment (pet, grooming instructions, appointment), Engraved ID tag, Pet boarding and Custom pet food. Attach Grooming appointment to your grooming services. The form then asks for the pet’s name, species, breed, weight, vet notes, coat condition and temperament, and can save the pet on the customer.

/order-options

Ready-made pet forms in Order options.

4. Book, groom and check out

1. Click New appointment on Services › Overview (or New booking on Bookings). Choose the customer, the service(s) and a groomer or Any available staff, then a free time.
2. When the dog arrives, open the appointment and click Check in, then Start.
3. When the groom is done, click Checkout. The POS opens with the customer, services, prices and groomer filled in. Add food or treats they buy and take payment.
4. The appointment is completed and the groomer’s commission recorded.

/bookings

The week's appointments. Today's arrivals on the right.

The front desk can work from a phone or tablet browser too.

5. Online booking

In Services › Settings, tick Customers can book services online, choose whether Customers can choose a staff member and whether to Show prices on the booking page. Copy the link from Copy booking link on the overview and add it to your website and social profiles. Members of your store in the SmartPOS Shopper app can book from your store page.

Full reference: Services module and Bookings module.

Tip

Rebook before the customer leaves: create the next appointment at checkout, 6 weeks out. It fills your calendar and brings the food sale back too.

Next: step 5: memberships and loyalty.

Services module

Booking payments (deposits)

Order options module